Job Description

Job Title: 24/7 Contact Center Team Lead - Customer Experience
A leading financial institution in the Middle East is seeking a customer support team leader to manage a team of customer service representatives providing 24 hour, seven days a week support.
The role involves supervising service level adherence and ensuring operational controls are in place.
Candidates should have strong communication skills in English and Arabic.
This job offers a dynamic work environment with opportunities for professional development.
  • • Supervise and manage customer service teams
  • • Ensure high levels of service quality
With the right candidate we can achieve our goal of delivering exceptional results, driving innovation across the organization, whilst continuously improving processes and business operations.

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