Customer Support Operations Manager

Location:
 Remote (India, South America, or Europe)

Work Hours:
 U.S. business hours

About the Role

We're looking for an experienced Operations Manager for Customer Support to help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.

This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support frontline teams without micromanaging them.

What You'll Do

• Partner closely with the leadership team to manage day-to-day Customer Support operations
• Oversee CS performance across chat, email, and phone support
• Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement
• Help design, document, and refine SOPs, workflows, and inter...