Job Description

Customer Support Operator with Spanish and English

Join to apply for the Customer Support Operator with Spanish and English role at Quadcode.

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Work Schedule

2/2 rotation (2 days on, 2 days off), alternating between two shifts:

  • Day shift: 10:00 AM – 10:00 PM (GMT+3)
  • Night shift: 10:00 PM – 10:00 AM (GMT+3)
Tasks
  • Answer customer inquiries via live chats and emails (no calls).
  • Provide accurate information about the products of the company.
  • Resolve cases in timely and professional manner.
  • Achieve quality and productivity targets set by the manager.
  • Perform other ad hoc tasks ...

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