Customer Support

• For a Foreign-owned Specialty Parts firm
• Global Customer Base

Job Description

• Liaise with overseas factories/clients: on all project-related matters.
• Communication: Add relevant contacts to the WeChat and WhatsApp groups and ensure project updates are shared promptly.
• Schedule follow-up: Ensure no delays against the agreed timeline with both factory and client. This includes pre-production samples, production samples, inspection dates, and ETD.
• Sample monitoring: Verify that packaging size and design follow instructions. Track corrections based on our comments and ensure revised samples are properly updated.
• Cost/Price updates: Update the cost table based on factory cost changes and client prices. Ensure updates are reflected accurately and reviewed by the supervisor.
• Purchase Orders (POs): Ensure timely issuance of POs to the factory and from clients. Follow up with clients and third parties as nec...