Customer Support Professional

We are looking for a Customer Support Professional who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Spain and Portugual) based in Sant Just Desvern (3 days per week). You will be responsible of ensuring and maximizing the customer satisfaction with Sysmex product lines.

In this role you will:

1. Customer Support

• Unique point of reference for customers, enhancing satisfaction via the customers' telephone line.
• Reception and management of external service requests, including repairs, maintenance, and queries.
• Processing requests through the corporate program, recording data, and opening service orders.
• Answering telephone calls from the service network, sales, and customers, providing specia...