Job Description
Role Responsibilities:
- Handle incoming calls and address customer queries effectively
- Deliver excellent customer service with professionalism
- Maintain accurate records of customer interactions
- Resolve customer issues promptly with strong problem-solving skills
Key Deliverables:
- Achieve high customer satisfaction and first-call resolution
- Maintain quality standards during rotational shifts
- Ensure timely documentation and reporting of customer calls
- Support continuous improvement in service delivery
Skills Required
Customer Service, Customer Support, Inbound Process, Communication Skills, Domestic Voice Process
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