Job Description

Role Responsibilities:

  1. Handle incoming calls and address customer queries effectively
  2. Deliver excellent customer service with professionalism
  3. Maintain accurate records of customer interactions
  4. Resolve customer issues promptly with strong problem-solving skills

Key Deliverables:

  1. Achieve high customer satisfaction and first-call resolution
  2. Maintain quality standards during rotational shifts
  3. Ensure timely documentation and reporting of customer calls
  4. Support continuous improvement in service delivery


Skills Required
Customer Service, Customer Support, Inbound Process, Communication Skills, Domestic Voice Process

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