Job Description

Role Responsibilities:

  • Handle customer queries over calls and chat
  • Provide accurate product-related information
  • Ensure customer satisfaction and timely issue resolution
  • Maintain clear communication and proper documentation

Key Deliverables:

  • Efficient handling of customer interactions
  • Adherence to shift schedules and SLAs
  • Positive customer feedback and satisfaction
  • Immediate issue escalation and follow-up

Skills Required
Customer Support, Inbound Process, Chat Process

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