Customer Support Quality Officer

Who we are looking for

We're looking for an enthusiastic Customer Support Quality Officer to join our Warrnambool team. In this fast-paced role, you will be responsible for overseeing the quality of customer support and experiences through monitoring, coaching and collaboration.

This is a full-time fixed-term position for 18-months offering a salary of $78,418 to $90,423 p.a. plus superannuation.

Job Description

What you'll be doing

On a day-to-day basis, you'll:

• Monitor and evaluate call quality by reviewing customer interactions, identifying trends, and reporting on performance and compliance.
• Coach and support Customer Support team members through feedback sessions, targeted training, and quality improvement guidance.
• Collaborate with the Customer Support leadership team and develop and implement action plans that improve customer outcomes.
• Provide outstanding customer support and team coverage as ...