Customer Support

Roles & Responsibilities:

• Handle close logistics complaint tickets within the ticket system
• Identify opportunities to improve the on-time resolution rate and accuracy rate of tickets.
• Checking and align monthly compensation bills with logistics service provider.

Qualifications:

• Have more than 2 years of working experience
• Degree Holder
• Meticulous, organised and eager to learn
• Skilled in using Excel
• Prior experience in e-commerce customer service or logistics service providers is a preferred advantage

We regret to inform that only shortlisted candidates will be notified.

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