Customer Support Regional Specialist

Munters FoodTech is seeking a talented and dedicated Customer Support Regional Specialist to join our dynamic team in Brazil. The Customer Support Regional Specialist is responsible for delivering exceptional customer service to clients within a designated region. This role involves responding to customer inquiries, resolving issues, and working closely with other departments and HQ to ensure customer satisfaction. The Specialist will also analyze regional customer service trends, provide insights for improvement, and help implement strategies to enhance the customer experience.

Responsibilities

• Customer Interaction
  • Handle dealers and customer inquiries via Zendesk CRM as the main tool and if needed via phone, email, and chat promptly and professionally.
  • Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, and providing the best solution.
  • Follow up with customers to...