Customer Support Rep, Level 2 North America

Customer Support Rep, Level 2 North America

Fremont, CANA S&M – Customer Service /Full-time /HybridApply for this jobCustomer Support Representative II (Level 2) — Enterprise Technical Support (Foxit)If you love digging into tough technical problems and you’re comfortable leading high-stakes customer conversations, this role is for you. As a Customer Support Representative – Level 2 (CSR II), you’ll be the go-to escalation point for complex issues in enterprise environments—helping customers with large deployments (think thousands of licenses) get back to productivity fast.What you’ll doServe as a Tier 2 technical support escalation point, resolving complex product, configuration, and deployment issues.Manage customer escalations, including difficult or hostile interactions, with professionalism and confidence.Support enterprise customers with large environments (thousands of licenses).Lead or participate in extended customer meetings (up to 2+ hours), includ...