Customer Support Representative – 90% Non-Voice

Customer Support Representative – 90% Non-Voice

Clu Forwarding Services

On-site – Pasig
No Exp Required
Bachelor Full-time

Job Description

We are looking for a detail-oriented Customer Support Executive to handle a 90% non‑voice process, primarily involving chat and email support. The role focuses on responding to customer queries, resolving issues efficiently, and maintaining accurate records while ensuring high customer satisfaction.

Key Responsibilities:

• Handle customer queries via chat and email
• Provide timely and accurate resolutions
• Maintain documentation and follow standard procedures
• Meet quality and productivity targets

Requirements:

• Must be a college graduate (any discipline)
• Basic computer knowledge
• Ability to work in a team and meet deadlines
• Prior non‑voice experience is a plus but not mandatory
• Training provided