Customer Support Representative

Job Title: Spanish & English Customer Support Representative with IT Background

Location: Colombia (Remote)

Salary: USD 500 to 700 per month

Employment Type: Full-time Remote

Working Hours: 3:00 AM to 12:00 PM Colombia Time

Job Overview

We are hiring a Customer Support Representative based in Colombia with a strong IT background to support customers in Spanish and English. This role requires technical understanding, data handling, and financial awareness, along with proven CSR experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in Spanish and English
• Provide technical and service-related support with a customer-focused approach
• Perform basic data analysis related to customer cases and reports
• Support financial and billing-related customer inquiries
• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve tech...