Customer Support Representative

At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business. Corporate performance and learning needs a revolution, and Acorn PLMS is the antidote. We are the only solution that guides learners step by step to master the specific capabilities required for their roles, ultimately accelerating organisational performance.

We are open to individuals based in Sydney or Canberra, Australia – this is an in‑office role.

About the Role

As our Customer Support Representative, you'll provide front‑line assistance to Acorn customers, ensuring every interaction is handled with clarity, empathy, and professionalism. You'll serve as the first point of contact for customers, helping them log, understand, and resolve issues while coordinating ...