Job Description
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Cebu, Philippines Team is growing and we're looking for experiencedCustomer Support Representatives to join our Helpware team.
Position Overview
As a Customer Support Representative, you will serve as the first point of contact with customers and must be focused on providing excellent customer experience at all times. CSR will handle all incoming requests on different channels.
Primary Responsibilities
- Become an expert on the product, knowing all the specifics of its functioning.
- Provide first-level support to customers via emai...
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