Customer Support Representative

What you’ll do:

As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.

Responsibilities include:

• Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards.
• Assisting clients in understanding their target copay and available pharmacy discount programs.
• Guiding customers through the process of using savings cards at pharmacies to check for potential discounts.
• Working closely with pharmacists to reverse claims and process overrides as needed.
• Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience.
• Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively.
• Escalating complex issues to senior staff or other departments as needed.