Customer support representative (chat)

Traahi Tapes is a growing creative video production and post-production startup working with global clients across podcasts, You Tube content, reels, commercials, real estate videos, and brand films. We are hiring a Customer Support Representative (Chat) to manage client communication and ensure a smooth, professional experience throughout each project.
This is a full-time, on-site role based in Sector 92, Gurugram .
The office is not near a metro station , so applicants should be comfortable with daily commute arrangements before applying.
Responsibilities – Respond to client inquiries via live chat and messaging platforms in a clear and professional manner – Handle questions related to video editing services, orders, timelines, and revisions – Coordinate basic project details between clients and the internal team – Resolve client concerns using a calm, empathetic, and solution-oriented approach – Maintain accurate communication records and follow-ups ...