Job Description
Mexico City, MX
Join the Support team.- Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.Team
- Our product support team is small, yet. We’re the first point of contact for customers ranging from cybersecurity executives to customer success managers across nearly every industry— all relying on Planhat to drive their customer operations.
As product experts, we focus on resolving a high volume of inquiries while continuously optimizing our support processes, with a strong emphasis on AI.
We deepen our product knowledge to take on more complex tasks currently handled by the Technical Account Management team. At the same time, we refine AI models to automate repetitive tasks, enhancing self-serve options for customers.
The existing team is an eclectic group whose experience prior to joinin...
Join the Support team.- Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.Team
- Our product support team is small, yet. We’re the first point of contact for customers ranging from cybersecurity executives to customer success managers across nearly every industry— all relying on Planhat to drive their customer operations.
As product experts, we focus on resolving a high volume of inquiries while continuously optimizing our support processes, with a strong emphasis on AI.
We deepen our product knowledge to take on more complex tasks currently handled by the Technical Account Management team. At the same time, we refine AI models to automate repetitive tasks, enhancing self-serve options for customers.
The existing team is an eclectic group whose experience prior to joinin...
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