Job Description

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.



David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking  Customer Support Representative to join their team in Athens. 

 

Position: Customer Support Representative

Location: Athens, Greece

Work model: on-site, 100%

Employment type: Full-time

Remuneration: Base salary. 

 

DUTIES AND RESPONSIBILITIES:


  • Respond promptly and professionally to incoming customer inquiries through various communication channels

  • Research and identify effective solutions to resolve customer issues or concerns

  • Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management

  • Provide accurate and complete information using appropriate tools, systems, and procedures

  • Maintain a high standard of customer service and contribute to a positive customer or partner experience

  • Collaborate with internal teams to ensure seamless communication and issue resolution.


REQUIREMENTS:


  • Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.

  • High school diploma or equivalent qualification

  • Minimum of 6 months experience in customer service, hospitality, retail, or a related field

  • Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively

  • Proficiency with computers and customer service tools

  • Eligibility to work in Greece.

BENEFITS:


  • Competitive compensation package, including a base salary

  • Comprehensive benefits package based on role

  • Relocation support

  • Supportive and accessible leadership committed to employee development

  • Inclusive and community-focused work environment that values giving back

  • Opportunities for career advancement and continuous learning

  • And many others!

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