Customer Support Representative

Pay Range:

$28.32 - $31.47

Pay Per Hour:

$28.32

Supervisory Organization:

Director Customer Relations & Support

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Non - Exempt

Professionals:

06 - Admin Support (EEO-4-United States of America), 6D - Customer Service (EEO-SubCategory)

General Summary:

Under general supervision of the Supervisors in Customer Relations & Support, investigates, addresses and resolves escalated issues and complex customer concerns within DART’s transportation system. Serves as a key liaison between customers and internal departments, conducting thorough investigations, coordinating comprehensive resolutions, and implementing strategic initiatives to enhance service quality and customer satisfaction.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBI...