Job Description

Overview

The Claims Customer Service Representative manages inbound calls related to existing homeowner claims, requiring navigation across multiple systems to research and resolve issues. Handle escalated calls, update case notes, and serve as a liaison between Proctor, homeowners, and lenders.

What You’ll Do

  • Handle 40–50 daily inbound calls about homeowner claims
  • Navigate systems and research claim details to assist customers
  • Manage escalations and make outbound calls as needed
  • Act as liaison between Proctor, homeowners, and lenders
  • Stay calm under pressure and resolve issues professionally
  • Document updates in the claim system accurately

    • What You Bring

  • Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
  • Must be able to handle difficult callers
  • Proficiency in using a Windows PC and navigating software systems
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