Customer Support Representative

Job Title: Customer Support Representative

Location: Dubai

Experience Required: 13 Years

Role Overview

The Customer Support Representative will be the first point of contact for customers ensuring exceptional service by addressing inquiries, resolving complaints and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability and a customer-first mindset.

Key Responsibilities

• Handle inbound and outbound calls, emails and chat support to assist customers with queries and requests.
• Resolve product or service-related issues promptly while maintaining professionalism and empathy.
• Record and update customer interactions, feedback and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a high level of product knowledg...