Job Description

Title

Customer Support Representative 

Category Customer Service Position Requirements

Knowledge, Skills, & Abilities:

  • Ability to provide effective leadership in all aspects of position.
  • Excellent written and verbal communication skills.
  • Must be dependable and maintain excellent attendance and punctuality
  • Strong analytical skills and problem solving skills.
  • Subject-matter expert within field.
  • Ability to keep up with changes in information to Plan documents in order to quote benefits correctly.
  • Ability to grow with changing demands of the position and the company.
  • Strong computer skills, including Word, Excel, Outlook, and Power Point.
  • Call center experience in a medical/benefits environment highly preferred.
  • Medical/Benefits Experience highly preferred.
  • UR/Claims/COBRA/FSA/Eligibility Experience preferred.
  • Backgro...

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