Job Description

Customer Support Representative | German

Breda, reference 2025-01603

Job description

A day in the life of a Customer Support Representative:
  • Support hoteliers by providing professional, personalized responses to their questions via email, phone, and online forums.
  • Deliver a world-class customer experience by listening closely, responding actively to their needs, and going the extra mile to anticipate future ones.
  • Assess questions and escalate to internal teams when needed through predefined processes and channels. Follow up until resolved.
  • Achieve daily and weekly engagement targets, with customer satisfaction and retention as the ultimate goal.
  • Collaborate closely with our Implementation team to ensure a seamless transition of customer accounts to support.
  • Acknowledge dissatisfaction from hoteliers and show utmost care in your interactions, aiming to retain and convert them into b...

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