Job Description
About the Company : SimplifyVMS is dedicated to providing a seamless Vendor Management SaaS solution, ensuring our clients receive exceptional support and service. Our mission is to enhance the efficiency of vendor management processes while fostering a culture of collaboration and innovation.
About the Role : As a Customer Support Representative (CSR) at SimplifyVMS, you will be responsible for providing technical support to clients, troubleshooting issues, assisting with platform configurations, and ensuring smooth operation of our Vendor Management SaaS solution. You will also play a key role in quality assurance and testing, ensuring the platform functions optimally and meets customer expectations. You will work closely with Customer Success, Engineering, QA, and Product teams to address complex technical issues, improve platform performance, and enhance the overall customer experience.
Responsibilities :
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