Customer Support Representative

Company Description

At Kell Tech, we’re driven by one mission: to make technology work for people. We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, trading algorithms, and customer support systems. Our strength lies in blending innovation with practicality, delivering tools that are reliable, scalable, and designed for growth. Whether it’s unlocking insights from data, automating decisions in fast-moving markets, or enhancing customer experiences, Kell Tech empowers businesses to stay ahead.

Role Overview

The Customer Support Representative will serve as the first point of contact for US-based travel customers requiring assistance with bookings, cancellations, rescheduling, itinerary changes, travel advisory support, refunds, or other travel-related services. The role involves delivering seamless support across multiple channels — voice, email, and cha...