Customer Support Representative - Italian

The Role

Customer Support Representatives (CSR´s) provide end-user client support to our Institutional clients. CSR´s are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisers, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues. This position will be based in our Madrid office, reporting to the Customer Support Manager for EMEA.

Responsibilities

• Provide the highest-quality service to Italian institutional clients through inbound call and feedback email activity.
• Collaborate with Morningstar’s data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients.
• Proactively suggest product enhancements to the pr...