Job Description
Key Responsibilities
Handle inbound and outbound customer interactions via calls and chat.
Understand customer needs and deliver accurate technical and sales solutions.
Drive sales through consultative conversations, upselling, and cross-selling.
Achieve performance targets (CSAT, Sales, Productivity, Quality, etc.).
Maintain professionalism and empathy in every customer interaction.
Eligibility Criteria
Minimum 1 year of Tech + Sales experience (International BPO preferred).
Excellent communication skills in English (verbal written).
Ability to work in rotational shifts and rotational offs.
Graduation is mandatory (Computer background preferred).
Immediate joiners preferred.
This job is provided by Shine.com
Skills Required
Upselling
Handle inbound and outbound customer interactions via calls and chat.
Understand customer needs and deliver accurate technical and sales solutions.
Drive sales through consultative conversations, upselling, and cross-selling.
Achieve performance targets (CSAT, Sales, Productivity, Quality, etc.).
Maintain professionalism and empathy in every customer interaction.
Eligibility Criteria
Minimum 1 year of Tech + Sales experience (International BPO preferred).
Excellent communication skills in English (verbal written).
Ability to work in rotational shifts and rotational offs.
Graduation is mandatory (Computer background preferred).
Immediate joiners preferred.
This job is provided by Shine.com
Skills Required
Upselling
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