Job Description
Our Client, a Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Responsibilities:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.) Mettova Employees - This is not your complete job description. Please contact your manager to get your complete job description. Provide advanced product/service information and respond to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as requi...
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