Customer Support Representative

Job Summary:

We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is ideal for someone who is customer-focused, tech-savvy, and thrives in a fast-paced environment.

Key Responsibilities:

Respond promptly and professionally to customer queries via email, live chat, and phone in both Dutch and English.

Troubleshoot customer issues and provide effective, clear, and timely solutions.

Maintain a deep understanding of our products and services to offer accurate assistance.

Escalate complex issues to the appropriate internal teams and ensure follow-up.

Document all customer interactions accurately in the support ticketing system.

Maintain se...