Job Description

Customer Service Representative (CSR)

Contract: Permanent
Location: North London 


Salary £30,000 plus van and fuel card 

The Role


We are looking for a customer-focused Customer Service Representative (CSR) to support residents before and during works carried out in their homes. You will ensure households are fully informed, prepared, and supported, with particular focus on vulnerable residents or those requiring additional assistance.


Using a Household Profile Tool, you will help identify individual needs, build flexible appointment schedules, and minimise disruption while delivering a positive resident experience.

Key Responsibilities


  • Act as a main point of contact for residents before and during works




  • Use household profiling tools to understand and support individual needs




  • Build and manage flexible appointments to minimise disruptio...

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