Customer Support Representative, ManageBac

We are looking for an energetic, persistent go-getter with at least 2 years prior customer support experience to join our team as a Customer Support Specialist for ManageBac. Our service commitment to schools encompasses global 24-hour telephone & e-mail support Monday through Friday, with occasional weekend coverage, online and onsite training, and hosting annual conferences and workshops for our community. You will have primary responsibility to support our ManageBac schools during EMEA Support Hours. 

This role is based in our Krakow, Poland office. In-office attendance is expected, but there is some flexibility for remote work where appropriate.

What you’ll learn in the first 30–45 days

• Product knowledge, the hows and whys of using ManageBac
• The nuts and bolts of ManageBac as a SaaS business
• The role of support and why good customer experiences matter
• The context and workflows of IB world & Internat...