Customer Support Representative

Position Description
The Mexico Customer Support Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a Customer Support Representative

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests
• Solve customer problems and find best possible solutions
• Help customers navigate RS Hughes' website and place orders online
• Handle...