Customer Support Representative – Mortgage & Loans | MOA, Pasay

Customer Support Representative – Mortgage & Loans | MOA, Pasay

EXL Service Philippines, Inc. is looking for an experienced Customer Support Representative to provide support for mortgage and loan related services at the MOA Complex, Pasay.

Responsibilities

• Interact with customers to provide information and assistance on client’s products and services over the phone.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find a resolution for customer queries/issues/concerns.
• Typically handle straightforward problems/issues and refer more complex issues to senior staff.
• Provide excellent customer service by focusing on delivering a great experience.

Minimum Qualifications

• Graduate with a 4‑year college degree and 0 BPO experience.
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