Customer Support Representative

Working at Freudenberg: We will wow your world

Responsibilities:

• To control the order process for regular business and projects for the Port Talbot site.
• Hold weekly project/order review meetings, ensuring that all actions are complete in line with the Project plan.
• Ensure that all necessary information is given and received to and from Port Talbot on a timely basis and that they are made fully aware of delivery implications, particularly if these exceed the 'agreement'.
• Provide a Status Report with summary sheet indicating weekly progress, any areas of concern and the plan for the coming week as required.
• Provide single point of contact for Port Talbot, dealing with all relevant issues.
• Monitor lead-time, project/order status and keep the customer informed as necessary.
• Liaise with the dispatch department to ensure prompt and correct dispatch of orders.
• Enter sales orders onto the computer s...