Customer Support Representative

Position overview:

Optimas is looking for a friendly, patient and empathetic Customer Support Representative, to provide best-in-class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of sales, supply chain and operations support teams is critical to achieving objectives.

Principal Activities:

●Maintain strong customer relationships;

●Meet and/or exceed service expectations and initiatives of the business;

●Partner with supply chain to address urgent customer needs;

●Adhere and perform to the customer service representative key performance indicator;

●Adhere to and embrace the THREAD values of Optimas;

●Adhere to and embrace the Customer Service best practice disciplines;

●Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer;

●Ensure customer satisfaction and a...