Customer Support Representative

We are seeking a reliable and customer-focused Customer Support Representative to join our remote team. In this role, you will be the first point of contact for customers, providing timely, accurate, and friendly support across multiple communication channels. Your goal is to ensure a positive customer experience while resolving issues efficiently.

• Respond to customer inquiries via email, chat, and/or phone in a professional and timely manner
• Resolve customer issues, complaints, and questions with empathy and accuracy
• Document customer interactions, feedback, and resolutions in internal systems
• Escalate complex issues to the appropriate team when necessary
• Maintain a strong understanding of products, services, and policies
• Follow established support processes while identifying opportunities for improvement
• Meet or exceed customer satisfaction and response time goals
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