Customer Support Representative

Lightspeed Systems is looking for a Customer Support Representative to join our growing Support team in the UK. In this role, you'll be on the front lines helping customers get the most out of our products, providing timely, thoughtful support across multiple channels. If you enjoy problem-solving, working with technology, and delivering a great customer experience in a fast-paced SaaS environment, this could be a great fit.

ABOUT THE ROLE

As a Customer Support Representative (CSR) at Lightspeed Systems, you will be the first point of contact for our customers, playing a crucial role in ensuring a positive experience with our products and support team. You will work closely with our Support and Triage teams to manage customer enquiries, identify needs, and provide solutions. This role requires excellent communication skills, empathy, and problem-solving abilities to deliver exceptional service in a fast-paced SaaS environment.

Key Responsibilities

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