Customer Support Representative (SaaS, POS)

We are seeking a proactive and customer-obsessed Customer Support Representative to serve as the first line of support for our grocery retail partners. This role is critical in ensuring our customers receive timely, empathetic, and effective assistance across phone, chat, and email. As a Support Agent, you will manage the customer experience end-to-end—resolving issues, communicating clearly, and helping customers get the most out of our platform.

This is a fast-paced, dynamic environment where you’ll often work independently, making sound decisions and navigating ambiguity with confidence. You’ll collaborate cross-functionally with internal teams and play a key role in improving processes, documentation, and overall customer satisfaction.

Duties and Responsibilities

• Provide timely and empathetic support to customers via phone, chat, and email, consistently building trust and confidence in each interaction.
• Troubleshoot produc...