Job Description
Description
We are looking for a dedicated Customer Support Representative to join our team. In this role, you will handle inbound customer inquiries, provide exceptional service, and offer patient, supportive assistance to ensure customer satisfaction. This is a long-term contract position with the opportunity to work in a dynamic environment within the health and biotech industry.
Responsibilities:
• Respond promptly to incoming calls and provide accurate information to address customer inquiries.
• Assist clients with troubleshooting Bluetooth and mobile device connectivity issues.
• Maintain an attentive and friendly demeanor while supporting customers new to technology.
• Manage and prioritize tasks effectively to ensure timely resolution of client concerns.
• Collaborate with team members to enhance customer service practices and improve overall satisfaction.
• Utilize Microsoft Word, Excel, and Outlook to d...
We are looking for a dedicated Customer Support Representative to join our team. In this role, you will handle inbound customer inquiries, provide exceptional service, and offer patient, supportive assistance to ensure customer satisfaction. This is a long-term contract position with the opportunity to work in a dynamic environment within the health and biotech industry.
Responsibilities:
• Respond promptly to incoming calls and provide accurate information to address customer inquiries.
• Assist clients with troubleshooting Bluetooth and mobile device connectivity issues.
• Maintain an attentive and friendly demeanor while supporting customers new to technology.
• Manage and prioritize tasks effectively to ensure timely resolution of client concerns.
• Collaborate with team members to enhance customer service practices and improve overall satisfaction.
• Utilize Microsoft Word, Excel, and Outlook to d...
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