Customer Support Representative

Overview

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, we aim to become a leading service provider.

Job Title

Customer Support Representative

Work Schedule

• 4 days on, 4 days off.
• Option to be permanently assigned to one shift: 10:00—22:00 or 22:00—10:00 (Cyprus local time).

Job Description & Responsibilities

• Communicate with customers through live chat and e‑mail. Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keep up‑to‑date with products, terms, offers and functions.
• Report and escalated advanced customer queries to the relevant departments.
• Perform first‑step investigations on queri...