Customer Support Representative

**PURPOSE**
**QUALIFICATIONS**
- Excellent customer service skills.
- Excellent listening, Strong verbal and written communication skills.
- Familiarity with CRM systems and practices.
- Experience delivering client-focused solutions to customer needs.
- Proven call center or customer service experience.
- Strong phone handling skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ensure customer satisfaction and maintain professional customer support.
**RESPONSIBILITIES**
- Manage large amounts of inbound and outbound calls in a timely manner.
- Ensure customer satisfaction and maintain professional customer support
- Follow communication “scripts” when handling various topics.
- Help clients increase their stores customer experience rate
- Ability to enter complete notes after each call and update partner information as needed in the CRM.
- Effectively route any calls or communications to the appropriate department...