Customer Support Representative

As a Customer Support Representative you will play a crucial role in ensuring our customers have a positive experience with our products and services You will be responsible for providing prompt courteous and effective assistance to customers resolving their issues and enhancing their overall satisfaction The ideal candidate will have excellent communication skills a problem-solving mindset and a passion for helping others Key Responsibilities 1 Customer Interaction - Respond to customer inquiries via phone email and meetings - Address customer complaints and provide appropriate solutions in a timely manner - Follow up with customers to ensure their issues are resolved to their satisfaction 2 Problem Solving - Diagnose and troubleshoot customer issues with products or services - Collaborate with the technical team to resolve the issues - Provide detailed and accurate information to customers to assist in problem resolution 3 Document...