Job Description
Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.
As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.
**Responsibilities**
- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track ...
As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.
**Responsibilities**
- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track ...
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