Customer Support Representative

Job Title: Customer Support Representative – Level I

Location: Toledo, OH

Duration: 4 Months

Pay Rate: $18/hr

Shift Timings: 8:00 AM – 6:00 PM, (Hybrid: Tue–Thu in-office, Mon & Fri remote)



Job Description:

• Customer Support Representative to be the first point of contact for customer inquiries regarding products and warranties.


• This role handles calls, emails, and web inquiries, providing accurate, professional, and timely assistance.


• The position includes hybrid work after a ~4-week in-office training. Key responsibilities include:


• Answering customer calls, emails, and chats.


• Guiding customers on product information, warranty claims, and website navigation.


• Recording relevant information in company systems.


• Promoting products and programs to customers.


• Following up with customers as...