Job Description
**Job Title:** Customer Support Representative I
**Location:** 100% Remote (Position based out of White Plains, NY)
**Job Summary**
Join Wolters Kluwer as a Customer Support Representative! This position provides technical and application support to internal and external clients. Ideal candidates will use their strong analytical, organizational, and communication skills to troubleshoot and resolve issues with enterprise applications. You'll deliver superior client service via phone, email, chat, and remote system access.
**Key Responsibilities**
+ Provide remote technical application support to clients and internal teams.
+ Troubleshoot, research, and resolve product and application issues.
+ Utilize clear and concise communication and documentation for all client interactions.
+ Work across teams to resolve complex procedural and operational cases.
+ Escalate issues requiring additional expertise.
+ Apply independent judgment and troublesh...
**Location:** 100% Remote (Position based out of White Plains, NY)
**Job Summary**
Join Wolters Kluwer as a Customer Support Representative! This position provides technical and application support to internal and external clients. Ideal candidates will use their strong analytical, organizational, and communication skills to troubleshoot and resolve issues with enterprise applications. You'll deliver superior client service via phone, email, chat, and remote system access.
**Key Responsibilities**
+ Provide remote technical application support to clients and internal teams.
+ Troubleshoot, research, and resolve product and application issues.
+ Utilize clear and concise communication and documentation for all client interactions.
+ Work across teams to resolve complex procedural and operational cases.
+ Escalate issues requiring additional expertise.
+ Apply independent judgment and troublesh...
Apply for this Position
Ready to join Kelly Services? Click the button below to submit your application.
Submit Application