Customer Support – Saas

Job Title Customer Support - SaaS Application Support About the Company RunLoyal is a fast-growing SaaS company based in Atlanta GA transforming the pet care industry with innovative technology We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base Working Hours 5 30 PM to 3 00 AM IST Night Shifts Only Job Role Summary Responsible for handling US-based customer calls troubleshooting customer-reported issues and ensuring issues are resolved with utmost customer satisfaction The role requires high command in English communication quick learning ability and continuous demonstration of empathy and collaborative behavior Responsibilities Handle customer calls particularly for US-based customers Work exclusively in night shifts Troubleshoot customer-reported issues Identify solutions quickly and keep customers informed Engage with internal teams Continue engageme...