Job Description

The Opportunity

:

ApplyBoard is seeking a detail-oriented and proactive Customer Support SME to join the Commissions Team. This role plays a critical part in ensuring the accurate and timely collection of commission payments from ApplyBoard’s partner schools.

The expert will manage invoicing, track incoming payments, and handle billing-related communications while closely aligning with the student application lifecycle. A strong understanding of how applications progress—from evaluation to enrollment—is essential, as commission eligibility is directly tied to student enrollment outcomes.

What you will be doing everyday:

Invoicing & Billing

  • Create, review, and send accurate commission invoices to partner schools in a timely manner.

  • Ensure invoicing aligns with confirmed student enrollments and contractual commission terms.

  • Maintain proper documentation and records related to billing activities.

    • Payment Collection & Reconciliation

  • Track outstanding receivables and follow up on overdue payments with partner schools.

  • Process and reconcile incoming payments through various channels (bank transfers, credit cards, etc.).

  • Monitor aging reports and escalate issues as required to ensure timely collections.

    • Communication & Stakeholder Management

  • Act as the primary point of contact for partner schools regarding commission billing and payment inquiries.

  • Communicate professionally with internal stakeholders to resolve discrepancies related to commissions.

  • Handle late payment follow-ups while maintaining positive partner relationships.

    • Application Journey & Commission Validation

  • Collaborate with the Commissions Team to confirm student enrollment after positive application decisions.

  • Ensure only eligible and enrolled students are included in commission invoices.

  • Manage commission-related cases across different application stages, including Deferral and Refund stages.

    • Process Compliance & Continuous Improvement

  • Follow defined finance and commission workflows accurately.

  • Identify process gaps or inefficiencies and recommend improvements.

  • Ensure compliance with internal controls, finance policies, and audit requirements.

    • Required Qualifications

  • Bachelor’s degree in Finance, Accounting, Commerce, or a related field.

  • 3–6 years of experience in Accounts Receivable, Billing, or Finance Operations.

  • Strong understanding of invoicing, payment tracking, and reconciliation processes.

  • Excellent written and verbal communication skills for external and internal interactions.

  • High attention to detail with strong analytical and organizational skills.

  • Ability to manage multiple priorities in a fast-paced environment.

    • Preferred Qualifications

  • Experience in EdTech, Study Abroad, or service-based organizations.

  • Familiarity with commission-based revenue models.

  • Experience working with finance systems, ERPs, or CRM tools.

    • Why Join ApplyBoard

  • Be part of a global education platform impacting students worldwide.

  • Work within a collaborative Finance Operations team with clear ownership and impact.

  • Gain exposure to cross-functional processes tied directly to business revenue and growth.

    • Apply for this Position

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