Customer Support Specialist

Summary: We are seeking a detail-oriented and proactive Customer Support Specialist to support Contact Center as a Service (CCaaS) platforms and Patient Access Care applications. This role includes first level and advanced troubleshooting, resolving integration issues through Mirth Connect middleware, and supporting frontend gadgets used by healthcare systems and patients. The ideal candidate brings experience in healthcare IT, contact center technology, and middleware integration. Key Responsibilities: Provide day-to-day support for CCaaS systems (e.g., Cisco UCCE, NICE CXone, Five9 and Genesys) integrated with Patient Access applications. Troubleshoot and resolve application issues, including frontend gadgets (such as appointment scheduling widgets, Web portals). Monitor and maintain Mirth Connect interfaces, resolving HL7/API integration errors between EHR systems and contact center tools. Collaborate with SpinSci engineering and Large Hospital IT teams to escalate and resolve compl...