Customer Support Specialist

Customer Support Specialist

We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for a person with at least 2 Years of experience and hands on experience with Chat and Ticketing systems.

We are looking for a person with the following knowledge:

· Good command of English

· Basic Computer working knowledge

· Customer Support Knowledge

· Some knowledge about Web Sites

· Basic knowledge about e-commerce

Nice to have

· Working knowledge of Chat and Ticketing System

· Any other language would be added advantage

· Positive and helping Attitude

Key Responsibility:

· Manage large amounts of chats and Tickets

· Generate sales leads

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships ...